Delivery & Returns
DELIVERIES
Postage is included for purchases being delivered in the UK.
Larkin & Gallow go to great lengths to ensure that items sold are carefully hand packed to a high standard.
Our policy is to use next day delivery wherever possible within mainland UK to guarantee delivery, tracking and provide full insurance.
If the item is too large, heavy or fragile for the Royal Mail Service in the UK then an alternative fully insured carrier will be used, this may take longer than 24 hours to arrive.
Shipping costs will be calculated for items requiring overseas delivery on a case-by-case basis.
We respectfully suggest you work with us prior to purchase to make suitable delivery arrangements prior to item(s) being purchased for delivery outside of the UK.
ONLINE SALES RETURNS POLICY
1: Online, mail and phone sales:
UK Customers purchasing from Larkin & Gallow online or by telephone have the legal right (within 14 days of receiving the goods), to cancel an order even if the goods aren’t faulty.
On receipt of written notice that the customer wishes to cancel, (the cancellation date) Larkin & Gallow will acknowledge the request, and confirm the address to where the return is to be dispatched.
It is the customers responsibility to arrange and pay for the return of the item if it is not faulty. If the item is faulty, Larkin & Gallow will reimburse postal costs. Please note the item must be returned by the original insured delivery method.
Larkin & Gallow will refund the customer within 14 days of receiving the goods back in the condition they were purchased.
Any refund will be processed using the customers original payment method.
Customers will need to check with their appropriate authorities to see if any customs and/or import taxes are applicable. All applicable/payable additional customs and tax payments are the sole responsibility of the customer.
Larkin & Gallow are not responsible for delays due to; customs, strike action or other exceptional circumstances beyond their control.
Other countries may vary.
2: Repairs and replacements:
Some antique or even vintage items sold by Larkin & Gallow may have dinks and marks etc which is part of their charm. They may also be delicate and attempting a repair may cause more damage than remedying an issue. Therefore, we would like to work with customers to find satisfactory solutions should problems occur.
If a customer accepts an item, but later discovers a material fault not identified in the original description, Larkin & Gallow may offer to replace it with an alternative. The customer may still reject any alternative offered.
3: Items returned by someone other than the buyer:
Larkin & Gallow only accept returns from the person who bought the item.
GENERAL:
Larkin & Gallow work hard to meet customer expectations and comply with the Distance Selling Regulations and/or the Consumer Rights Act 2015.